return and refund policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@bellasgourmetgiftbaskets.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@bellasgourmetgiftbaskets.com.

Claims/ Damages
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

All damage claims, missing components, and items affected by heat must be filed in writing via email within 3 business days of the gift being received. No exceptions.

If for any reason the recipient or purchaser is unhappy with a gift they may certainly return it.

1. If the gift is simply not wanted, or the customer is not satisfied they may ship it back to us at their own expense and receive a partial and in some cases a full refund. The refund is based on the gift perish ability and condition upon being returned. The gift must be unopened and untampered with.
2. If the gift is damaged, or spoiled and it is still within the 3 days of being received: We will call tag the original gift and either ship a new one or refund the gift in full. However, if we cannot call tag the gift no refund or credit will be offered.
3. if the recipient claims to have received an incorrect gift or their claim is items are missing: We will call tag the original gift at our expense and either ship a new one or refund the gift in full. However, if we cannot call tag the gift no refund or credit will be offered. The gift must be returned in good condition and all items must be unopened.

Retrieving the gift is the only way we have of verifying the damages and placing a claim with UPS.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Substitutions and Returns
We do reserve the right to make substitutions and do find the need to at various times throughout the year. Also, not all packaging may look identical to the products photographed as designer packaging does change quite frequently. With this in mind please be aware that a substitution or variance in flavor or packaging does not justify an item being returned at our expense. If for any reason other than damages or errors on the part of BGGB, a customer wants to return a gift they may do so at their own expense plus an additional 20% restocking fee.

If BGGB has committed an error or a gift is damaged BGGB will retrieve the gift and refund it in full or re-ship it. No additional discounts will be offered.

Returned Items
All packages returned to us by the carrier will incur a 20% restocking fee in addition to but not limited to the original shipping charges. Additional shipping and address corrections may apply.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@bellasgourmetgiftbaskets.com.